Returns
If you are not entirely happy with a product you may return it to us for exchange, credit or a refund providing it is still in pristine condition & packaging is intact. Returns will not be accepted after 30 days. Please contact us prior to returning the item.

Faulty/Damaged Goods
If a product is faulty please let us know as soon as possible. We will give you our Reply Paid address so that you can return the item free of charge & replace, exchange or refund according to your wishes. In some circumstances (such as where the fault may not be obvious) it may be necessary for us to return a product to the manufacturer or distributor for assessment.

Insurance for Loss or Damage in Transit
Our service includes free insurance for damage or loss in transit. Please contact us immediately to report any damage & retain packaging in case this is required for an inspection.

Overdue Orders
Most orders are filled on the same day or next day & we will let you know if there is going to be a delay for longer than this. With dispatched orders the most common reason for a delay is that a parcel or satchel has been carded to the nearest post office & the notification card has either been missed by the recipient or missed by the Australia Post parcels delivery contractor. If convenient, ask at your local post office for an express satchel or an eParcel (the term eParcel is important when making an enquiry at the post office or they will just check the regular parcels) but please contact us to follow up if the order is not there. It may be just a matter of getting a consignment number from us to collect at the post office but an enquiry may need to lodged with Australia Post & it’s best if we do that from this end.